Privacy policy

Last updated: September 29, 2026

Firsena uses personal information to operate this Shopify store, process orders, provide customer support, prevent fraud, improve the service and meet legal obligations.

Information we collect

Depending on how you use the store, we may collect contact, billing, shipping, order, device, usage and communication information. Payment information is processed by Shopify and the payment provider shown at checkout.

How we use information

We use information to complete purchases, arrange delivery, manage returns, communicate about orders, provide support, secure the store, measure performance and comply with law.

Service providers and international processing

Information may be processed by Shopify and providers that support payments, hosting, analytics, customer service, fraud prevention, fulfillment and shipping. These providers may operate in countries other than your own and must process information for the services they provide.

Cookies and advertising

The store may use cookies and similar technologies for essential functions, analytics and advertising. Where applicable, use the Your Privacy Choices page or a recognized Global Privacy Control signal to opt out of eligible sharing or targeted advertising.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion or portability of personal information, or to object to certain processing. We may need to verify your identity before completing a request.

Retention and security

We retain information only as long as reasonably needed for orders, support, legal obligations and dispute resolution. No security method is perfect, so please do not send passwords, full card numbers or bank login details by email.

Contact

For privacy questions or requests, email support@firsena.com. Support requests may be submitted 24 hours a day, 7 days a week.