Track Your Order

Use the tracking link sent to the email address on your order. Carrier updates may take time to appear after a label is created.

Need help?

If the order has passed the 3-business-day processing period and you have not received tracking information, email support@firsena.com with your order number and checkout email.

Delivery issue

For a parcel marked delivered but not received, first check the delivery location and ask household members or building staff. Then contact the carrier and our support team. For a damaged parcel, retain all packaging and take photographs before opening further.