Delivery information for your order

Delivery arrangements depend on the item and destination. This page is a guide to checking your order, not a promise of one shipping speed or fee for every purchase.

Check the destination and available options

Review the delivery choices and charges presented at checkout. If you need to know whether a particular address can be served, or you are working toward a specific date, ask support@firsena.com before placing the order.

Keep your confirmation nearby

Your order reference helps us identify an enquiry. Use any tracking link supplied with your order to follow its latest carrier updates; contact us if those updates leave something unclear.

Something needs correcting

Send address corrections as soon as possible. An order’s processing stage determines whether a change can still be made. For a missing part, damaged package or delivery discrepancy, retain the packaging and share relevant photographs.

No storewide free-shipping threshold, processing deadline or guaranteed arrival date is stated here. Request the applicable details for the product and location you have in mind.