Shipping Policy
We ship to the United States, Canada, Mexico, supported European countries, China, Hong Kong, Singapore, Japan, Taiwan and South Korea. Checkout confirms whether a specific address is available.
Processing time
Orders are processed within 3 business days. Business days exclude weekends and public holidays.
Delivery time
Estimated delivery is 5–15 business days after processing. Carrier delays, customs checks and address problems can affect the estimate. A delivery estimate is not a guaranteed arrival date.
Shipping charges
| Order subtotal | Standard shipping |
|---|---|
| Under USD $36 | USD $6 |
| USD $36 or more | Free |
Express shipping is USD $15 where available. The subtotal is calculated after discounts and before duties or taxes.
Tracking and address changes
Tracking is sent to the order email when available. Send address corrections to support@firsena.com as soon as possible; changes cannot be guaranteed after processing begins.
Duties and delivery issues
Customers are responsible for duties or taxes unless checkout states otherwise. For a delayed, damaged or missing parcel, retain the packaging and contact support with the order number and relevant photographs.