Return & Refund Policy
You may request a return within 30 days after delivery. Email support@firsena.com before sending any item back.
Eligibility
The item must be unused, in the condition received and in its original packaging. Include the order number and proof of purchase. Items returned without prior authorization may not be accepted.
How to request a return
- Email support@firsena.com with your order number and reason for the request.
- For damage, a missing component or an incorrect item, include clear photographs of the item, packaging and shipping label.
- Wait for return approval and instructions.
- Send the approved return with trackable postage and retain the receipt.
Return address
Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China
Do not send a return to an address printed on the incoming parcel unless support confirms it in writing.
Return shipping
The customer pays return shipping for a change of mind or an incorrect selection. If we confirm that the item arrived damaged, defective or incorrect, we will provide the appropriate resolution and return instructions.
Refunds
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are processed within 5 business days to the original payment method. Your bank or card issuer may require additional time to post the credit.
Cancellations
Request cancellation as soon as possible. We can cancel an order only before it has entered fulfillment. If fulfillment has started, the return process applies.