Let’s get the details right

Reach the firsena support team at support@firsena.com for help with a choice, a delivery question or an existing order.

Ask about an item

Paste the product link and the option name, then tell us what you need to know. Drawer measurements, available floor space or the tool set you are comparing can make the question easier to answer.

Ask about an order

Send your order reference and the email used for the purchase. Add a short description of the issue. If a parcel or item looks damaged, photographs of the packaging, shipping label and affected part can help.

Keep your information protected

Please do not send passwords, full card numbers or bank-login details. We can begin with the order reference and relevant product information.

Planning a cancellation or return?

Contact us before taking the next step so the order status and applicable instructions can be checked. Our delivery and returns information pages explain what to include in your enquiry.