Frequently Asked Questions

Where do you ship?

We ship to the United States, Canada, Mexico, supported European countries, China, Hong Kong, Singapore, Japan, Taiwan and South Korea. Checkout confirms address availability.

How much is shipping?

Standard shipping is USD $6 for orders under USD $36 and free for orders of USD $36 or more. Express shipping is USD $15 where available.

How long does delivery take?

Processing takes up to 3 business days. Estimated delivery is 5–15 business days after processing.

How can I track an order?

Use the tracking link sent to your order email. If no link has arrived after processing, email support@firsena.com with your order number.

Can I return an item?

You may request a return within 30 days after delivery. Review the Return & Refund Policy and contact support before shipping the item.

When will a refund be processed?

Approved refunds are processed within 5 business days after the returned item is received and inspected.

How do I confirm product details?

Email the product link and option name to support@firsena.com. We avoid promising specifications that have not been verified.